REACH OUT TO US!

We're just a few girls making socks, riding horses and sharing happiness throughout the equestrian world! 😃

Questions? We've got answers!

What is the shipping cut off for the holidays?

Orders in the USA need to be placed before December 15th to ensure delivery.

Is D&S closing for the holidays?

Yes. We are closed from December 16th to January 2nd.

I need to make a return

Returns happen. Don't worry, we understand!  We change our mind ALL THE TIME! That's why we have a 30 day return policy for all regular, stocked socks & spur straps sold from our shop. Here are a few details if you're making a return-

All return items must be returned at the shipping cost of the buyer and in its original form including packaging and receipts.

All socks must be unworn and clean. We cannot accept any worn items for health and safety reasons.

When we receive your package, we will process an exchange or issue a refund in accordance with our policies. 

We will process your returns and refunds within 24/48 hours. If you have any questions, please email us

Items purchased internationally must be returned at the shipping cost of the buyer. All other rules and restrictions apply. 

ITEMS WHICH CANNOT BE REFUNDED/ RETURNED:

All custom socks/ limited edition socks are ineligible for refund or return.

Masks and Gaiters are not eligible for refund or return.

Belt Straps are custom made to order and also cannot be returned.

MORE INFO

Start a Return

What are my socks made of?

D&S Boot Socks are made from a combination of cotton on the toe, bottom of the foot and back of the heel (the solid black area), and a poly/nylon on the leg (the printed area).  This combo provides moisture wicking on your foot and a thin, stretchy leg.

How do I wash my socks?

1. Turn the socks inside out before washing. This reduces the likelihood of the surface from getting snags or damage to the printed side. Hand wash if possible with cold/warm water.

2. Hand washing is much gentler on the socks and the fibers than machine washing. This will help with the longevity of your socks and print.

3. Air dry if possible or tumble dry low in the dryer. High heat will affect the performance fibers.

4. Don't use bleach, harsh detergent, dryer sheets or fabric softener

5. Don't dry clean

Is there a guarantee?

Dreamers & Schemers proudly guarantees the quality, performance, and craftsmanship of our socks and accessories with a 30-day guarantee.  Items with defects in materials or workmanship will be replaced at the discretion of Dreamers & Schemers.  This warranty does not cover products with damage from misuse, wear and tear, and improper care.

For warranty evaluation, your product must be returned directly to the Dreamers & Schemers warehouse.  Please send the product back clean.  Soiled garments will not be processed and returned.   We want to ensure the health and welfare of our Warranty Department staff. 

Our typical turnaround time is 1-2 weeks from the time we receive your product until it is returned to you.  In some cases we can get it back to you sooner.

Claim Your Refund

When will my order ship?

Orders are usually processed and shipped within 2 business day (Monday – Friday, Excluding US/Canadian holidays) During peak seasons (Thanksgiving through Christmas), processing and shipping can take up to 3 business days.   Once your order is shipped, you will be notified by e-mail along with your tracking number for US orders.  Canadian orders ship by standard letter mail (no tracking) but flat rate, tracked shipping is available.

ALL CHOSEN SHIPPING OPTIONS - Orders take 24-72 Hours to process. Please email hello@dreamersnschemers.com  if you need your order stat! All delivery dates are not guaranteed at this time.

Please note, that faster shipping options chosen at checkout does not mean your order will be processed and packed right away. Our processing times remain the same for all chosen shipping options. But, the shipping company will get your package to you faster if upgraded shipping is purchased. FREE SHIPPING is sent economy with NO TRACKING available.

What shipping options do you offer?

We provide a range of shipping options for our US customers.  

Priority Shipping  - Arrives 2-3 business days* USPS Priority shipping is available for all US addresses including PO Box, Rural Route, or APO/FPO/DPO address.

If you need a faster shipping option, please email to arrange.

*Alaska, Hawaii, & Puerto Rico may take additional days.

What if my package is lost?

Lost Packages

Packages get lost!! Here is our policy on lost packages:

 

·   If you have lost a package that was confirmed as delivered for which you purchased an insured carrier, you must report the missing package to us within two weeks (domestic) or four weeks (international) of placing your order. Once reported, we will then launch an inquiry with the carrier and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if the items are still in stock, or something else of equal or less value.

·  We are NOT responsible for lost packages that are confirmed to have been delivered to the address provided on the order. If you are missing a package that has been confirmed to have been delivered, please contact your carrier directly to resolve the issue. Upon inquiry, we will provide delivery confirmation, date of delivery and tracking information for your investigation.

·   We are NOT responsible for packages delivered to a wrong address due to an incorrect or incomplete shipping address as provided by the customer. If your package is returned to us due to any of these aforementioned reasons, we will reship the package upon request once any new shipping fees have been paid by the customer.

 

The best way to prevent total loss is to purchase shipping methods that provide insurance, especially if you are ordering from Canada. These include:

 

·       USPS Priority Mail

·       USPS Priority Mail Express

·       USPS Priority Mail International (*Please note: USPS First Class Package International is NOT an insured service)

·       All UPS services

 

Important Additional Information

·   PLEASE NOTE: WE DO NOT USE AN INSURED CARRIER FOR FREE SHIPPING options.

What if I have a question about my order?

Reach out!

Visit our contact page for any information regarding your order ☺️

We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

Can I exchange my product?

If you want to exchange your product, please reach out to our customer service team to provide further details and set up the return and exchange.

Please note, all custom print orders are non-returnable. This includes: Limited Edition Items such as Dream & Do Socks, Limited Edition Socks, Custom Socks, and custom spur straps.

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How do I use a PROMO CODE?

After you're done shopping, go to your shopping cart and checkout. During checkout, you'll see a place to input your promo code. Input your code and click apply. You'll see your promotion applied to your order.

Automatic discounts may be applied during a site wide promotion. They will appear at check out if you have added the correct items to your cart.

If your promo code works with other discounts, you will see them in your cart. Some promo codes are stand-alone and cannot be combined with other discounts.

What if the code doesn't work?

Please make sure you've input the correct code. Also check to see if the code isn't expired and is still valid.

Promotion Codes cannot be used with automatic discounts applied to your order.

If you continue to have issues with your promotion code, please contact us to help you resolve any issues.