Returns happen. Don't worry, we understand!  We change our mind ALL THE TIME! That's why we have a 30 day return policy for most items from the date they are delivered. Here are a few details if you're making a return-

All return items must be returned within 30 Days of delivery at the shipping cost of the buyer.

Items must be in their original packaging with tags attached to be eligible for a full refund.

All socks must be unworn and clean. We cannot accept any worn items for health and safety reasons.

We will process your returns and refunds within 24/48 business hours. If you have any questions, please email us

Items purchased internationally must be returned at the shipping cost of the buyer. All other rules and restrictions apply. 

ITEMS WHICH CANNOT BE REFUNDED/ RETURNED:

All custom socks/ limited edition socks are ineligible for refund or return.

Saddle Pads that have been on a horse are ineligible for return due to health and safety regulations.

Sale Items are Final Sale and ineligible for returns.

Start a Return

1. Turn the socks inside out before washing. This reduces the likelihood of the surface from getting snags or damage to the printed side. Hand wash if possible with cold/warm water.

2. Hand washing is much gentler on the socks and the fibers than machine washing. This will help with the longevity of the design and your socks in general.

3. Air dry if possible or tumble dry low in the dryer. High heat will affect the performance fibers.

4.  Do not use bleach, harsh detergent, dryer sheets or fabric softener

5. Do not dry clean

6. We recommend wearing shoes with your socks at all times. Make sure to clear any debris from inside your shoes to prevent holes or snags.

Dreamers & Schemers proudly guarantees the quality, performance, and craftsmanship of our products with a 30-day guarantee. Items with defects in materials or workmanship will be replaced at the discretion of Dreamers & Schemers. Proof of purchase (within 60 days) is required. This warranty does not cover products with damage from misuse, wear and tear, and improper care. Reach out to hello@dreamersnschemers.com for the next steps!

Orders are usually processed and shipped within 2 business day (Monday – Friday, Excluding US/Canadian holidays) During peak seasons (Thanksgiving through Christmas), processing and shipping can take up to 3 business days.   Once your order is shipped, you will be notified by e-mail along with your tracking number for US orders. 

Hey Canada! Reach out if you want additional shipping options!

ALL CHOSEN SHIPPING OPTIONS - Orders take 24-72 Hours to process. Please email hello@dreamersnschemers.com  if you need your order stat! All delivery dates are not guaranteed at this time.

Please note, that faster shipping options chosen at checkout does not mean your order will be processed and packed right away. Our processing times remain the same for all chosen shipping options. But, the shipping company will get your package to you faster if upgraded shipping is purchased. FREE SHIPPING is sent economy.

We provide a range of shipping options for our US customers.  

ALL SHIPPING TIMELINES SHOWN AT CHECKOUT ARE ESTIMATED AND ARE NOT GUARANTEED.

USPS is experiencing nationwide disruptions. Free Shipping options & USPS choices could be delayed. For faster delivery, please choose UPS at checkout.

Priority Shipping  - Arrives 2-3 business days* USPS Priority shipping is available for all US addresses including PO Box, Rural Route, or APO/FPO/DPO address.

If you need a faster shipping option, please email to arrange.

*Alaska, Hawaii, & Puerto Rico may take additional days.

Interested in International shipping options? We’d be happy to give you a quote. Please email us with the items you are interested in along with a shipping address at hello@dreamersnschemers.com 

Free shipping in the USA is available to all orders over $50.00 (after any discounts). Orders with free shipping will be shipped with an economy service. These typically take 5-8 business days to arrive once your order has been picked up by the carrier.

All orders are shipped from our US Warehouse.

International orders will likely be subject to additional duties once the package arrives at customs. We have no way of knowing what the additional fees might be as the information can change daily.

You will be responsible to pay all customs and duties fees. Any packages refused at the border and returned to our warehouse will be refunded less additional shipping expenses.

We strongly recommend checking with your local custom’s office for the most up to date information regarding tariffs and duties.

Lost PackageWe understand that it can be frustrating when your package doesn't arrive as quickly as you would expect. Once an order is handed to a shipping carrier we are no longer responsible but we are happy to help as much as we are able.

My order hasn't arrived and appears to be stuck in transit.This happens with a number of USPS shipments. More than likely your package is much further along on its journey than the tracking indicates. It has likely missed being scanned at a hub and you may not see additional updates until it arrives. We do not have access to any more information than you do. Additionally USPS and UPS will not release information to us as we are not the listed recipient.

WHAT YOU CAN DO:- Reach out to the carrier directly and place an inquiry on your order. This often helps your package get moving through the void. We have also found that screaming into a pillow is very therapeutic in these situations.

WHEN TO CONTACT US:- Feel free to reach out when you feel your package might be lost. We can keep eyes on it and immediately move it to the claim process if and when it reaches that point. We can place a claim if a package is undelivered 20 days past its ship date. - Once 20 days pass from the package's ship date, we will file a claim.

We will need to have you verify the claim in order for a refund or a replacement order to be issued.

Claim verification is very fast and easy. It takes less than a minute and can be done on your phone. 

My order says delivered but I didn't receive the package

WHAT YOU CAN DO:- Make sure your shipping address is correct on your order.  As a reminder, we are NOT responsible for packages delivered to a wrong address due to an incorrect or incomplete shipping address as provided by the customer. If your package is returned to us due to any of these aforementioned reasons, we will reship the package upon request once any new shipping fees have been paid by the customer.- Double check that your order wasn't delivered to a neighbor by mistake.

WHEN TO CONTACT US:- Once you have confirmed the above and you still don't have your package you can immediately reach out and we will initiate a claim. -

 We will need to have you verify the claim in order for a refund or a replacement order to be issued. 

Claim verification is very fast and easy. It takes less than a minute and can be done on your phone. My order arrived damaged and/or items are missing.If your package is damaged upon arrival:- Please take photos of the damage to the package itself and any damage to the contents. - Take note if any items are missing due to damage like a rip or hole.- Contact us immediately and include the photos. We will promptly initiate a claim.- 

We will need to have you verify the claim in order for a refund or a replacement order to be issued. 

Claim verification is very fast and easy. It takes less than a minute and can be done on your phone.

 If your package is NOT damaged but there are items missing:

Please contact us right away and confirm that the package was not damaged in transit. Although we do our best to ensure all orders leave complete, mistakes can happen.- We will send the missing item at our cost ASAP. If the same item is no longer available we will offer a full refund for the missing item or offer a substitution to be sent instead.

I don't have a shipping issue, I just need someone to vent to about the inefficiencies of shipping carriers.- Send us a message! We can vent together :)

Reach out!

Visit our contact page for any information regarding your order ☺️

We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

If you want to exchange your product, please reach out to our customer service team to provide further details and set up the return and exchange.

Please note, all custom print orders are non-returnable. This includes: Limited Edition Items such as Dream & Do Socks, Limited Edition Socks, Retro Socks, Custom Socks, and custom spur straps.

Buy a DERP or a Mystery Item?

These are unable to be exchanged or returned.

After you're done shopping, go to your shopping cart and checkout. During checkout, you'll see a place to input your promo code. Input your code and click apply. You'll see your promotion applied to your order.

Automatic discounts may be applied during a site wide promotion. They will appear at check out if you have added the correct items to your cart.

If your promo code works with other discounts, you will see them in your cart. Some promo codes are stand-alone and cannot be combined with other discounts.

Please make sure you've input the correct code. Also check to see if the code isn't expired and is still valid.

Promotion Codes cannot be used with automatic discounts applied to your order.

If you continue to have issues with your promotion code, please contact us to help you resolve any issues.

Final Sale items cannot be exchanged, returned or refunded. This includes DERPS.