Our Shipping cut-off for USPS Ground Advantage (or FREE SHIPPING) is Dec 11/2024.

Domestic ground shipping like USPS priority mail or UPS Ground is December 15th, 2024.

Do you want us to design custom socks for you? Orders after December 9th might not get to you on time.

Yes. It's Holiday Time! We will be closed from Dec 21-Jan 5, returning on Jan 6.

HAPPY HOLIDAYS EVERYONE!

Returns happen. Don't worry, we understand!  We change our mind ALL THE TIME! That's why we have a 30 day return policy for all in-stock socks & spur straps sold from our shop. Here are a few details if you're making a return-

All return items must be returned within 30 Days at the shipping cost of the buyer and in its original form including packaging and receipts.

All socks must be unworn and clean. We cannot accept any worn items for health and safety reasons.

When we receive your package, we will process an exchange or issue a refund in accordance with our policies. 

We will process your returns and refunds within 24/48 hours. If you have any questions, please email us

Items purchased internationally must be returned at the shipping cost of the buyer. All other rules and restrictions apply. 

ITEMS WHICH CANNOT BE REFUNDED/ RETURNED:

All custom socks/ limited edition socks are ineligible for refund or return.

Sale Items are Final Sale and ineligible for returns.

MORE INFO

Start a Return

1. Turn the socks inside out before washing. This reduces the likelihood of the surface from getting snags or damage to the printed side. Hand wash if possible with cold/warm water.

2. Hand washing is much gentler on the socks and the fibers than machine washing. This will help with the longevity of your socks and print.

3. Air dry if possible or tumble dry low in the dryer. High heat will affect the performance fibers.

4. Don't use bleach, harsh detergent, dryer sheets or fabric softener

5. Don't dry clean

6. Prevent unwanted holes by wearing shoes when you wear your socks. I mean, I know you want to show them off but...

Dreamers & Schemers proudly guarantees the quality, performance, and craftsmanship of our products with a 30-day guarantee.  Items with defects in materials or workmanship will be replaced at the discretion of Dreamers & Schemers. Proof of purchase (within 60 days) is required.  This warranty does not cover products with damage from misuse, wear and tear, and improper care. Reach out to hello@dreamersnschemers.com for the next steps!

Claim Your Refund

Orders are usually processed and shipped within 2 business day (Monday – Friday, Excluding US/Canadian holidays) During peak seasons (Thanksgiving through Christmas), processing and shipping can take up to 3 business days.   Once your order is shipped, you will be notified by e-mail along with your tracking number for US orders. 

Hey Canada! Reach out if you want additional shipping options!

ALL CHOSEN SHIPPING OPTIONS - Orders take 24-72 Hours to process. Please email hello@dreamersnschemers.com  if you need your order stat! All delivery dates are not guaranteed at this time.

Please note, that faster shipping options chosen at checkout does not mean your order will be processed and packed right away. Our processing times remain the same for all chosen shipping options. But, the shipping company will get your package to you faster if upgraded shipping is purchased. FREE SHIPPING is sent economy.

We provide a range of shipping options for our US customers.  

UPDATE APRIL 9, 2024: USPS is experiencing nationwide disruptions. Free Shipping options & USPS choices could be delayed. For faster delivery, please choose UPS at checkout.

Priority Shipping  - Arrives 2-3 business days* USPS Priority shipping is available for all US addresses including PO Box, Rural Route, or APO/FPO/DPO address.

If you need a faster shipping option, please email to arrange.

*Alaska, Hawaii, & Puerto Rico may take additional days.

Free shipping in the USA is available to all orders over $45.00 (after any discounts). Free shipping is not guaranteed to come with tracking, so you may not get a tracking number when your order ships. This method of shipping typically takes 5-8 business days.

We ship from the USA.

International orders could be subject to customs and duties.

You will be responsible to pay all customs and duties fees.

Lost PackageWe understand that it can be frustrating when your package doesn't arrive as quickly as you would expect. Once an order is handed to a shipping carrier we are no longer responsible but we are happy to help as much as we are able.

My order hasn't arrived and appears to be stuck in transit.This happens with a number of USPS shipments. More than likely your package is much further along on its journey than the tracking indicates. It has likely missed being scanned at a hub and you may not see additional updates until it arrives. We do not have access to any more information than you do. Additionally USPS and UPS will not release information to us as we are not the listed recipient.

WHAT YOU CAN DO:- Reach out to the carrier directly and place an inquiry on your order. This often helps your package get moving through the void. We have also found that screaming into a pillow is very therapeutic in these situations.

WHEN TO CONTACT US:- Feel free to reach out when you feel your package might be lost. We can keep eyes on it and immediately move it to the claim process if and when it reaches that point. We can place a claim if a package is undelivered 20 days past its ship date. - Once 20 days pass from the package's ship date, we will file a claim.

We will need to have you verify the claim in order for a refund or a replacement order to be issued.

Claim verification is very fast and easy. It takes less than a minute and can be done on your phone. 

My order says delivered but I didn't receive the package

WHAT YOU CAN DO:- Make sure your shipping address is correct on your order.  As a reminder, we are NOT responsible for packages delivered to a wrong address due to an incorrect or incomplete shipping address as provided by the customer. If your package is returned to us due to any of these aforementioned reasons, we will reship the package upon request once any new shipping fees have been paid by the customer.- Double check that your order wasn't delivered to a neighbor by mistake.

WHEN TO CONTACT US:- Once you have confirmed the above and you still don't have your package you can immediately reach out and we will initiate a claim. -

 We will need to have you verify the claim in order for a refund or a replacement order to be issued. 

Claim verification is very fast and easy. It takes less than a minute and can be done on your phone. My order arrived damaged and/or items are missing.If your package is damaged upon arrival:- Please take photos of the damage to the package itself and any damage to the contents. - Take note if any items are missing due to damage like a rip or hole.- Contact us immediately and include the photos. We will promptly initiate a claim.- 

We will need to have you verify the claim in order for a refund or a replacement order to be issued. 

Claim verification is very fast and easy. It takes less than a minute and can be done on your phone.

 If your package is NOT damaged but there are items missing:

Please contact us right away and confirm that the package was not damaged in transit. Although we do our best to ensure all orders leave complete, mistakes can happen.- We will send the missing item at our cost ASAP. If the same item is no longer available we will offer a full refund for the missing item or offer a substitution to be sent instead.

I don't have a shipping issue, I just need someone to vent to about the inefficiencies of shipping carriers.- Send us a message! We can vent together :)

Reach out!

Visit our contact page for any information regarding your order ☺️

We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

If you want to exchange your product, please reach out to our customer service team to provide further details and set up the return and exchange.

Please note, all custom print orders are non-returnable. This includes: Limited Edition Items such as Dream & Do Socks, Limited Edition Socks, Retro Socks, Custom Socks, and custom spur straps.

Buy a DERP or a Mystery Item?

These are unable to be exchanged or returned.

After you're done shopping, go to your shopping cart and checkout. During checkout, you'll see a place to input your promo code. Input your code and click apply. You'll see your promotion applied to your order.

Automatic discounts may be applied during a site wide promotion. They will appear at check out if you have added the correct items to your cart.

If your promo code works with other discounts, you will see them in your cart. Some promo codes are stand-alone and cannot be combined with other discounts.

Please make sure you've input the correct code. Also check to see if the code isn't expired and is still valid.

Promotion Codes cannot be used with automatic discounts applied to your order.

If you continue to have issues with your promotion code, please contact us to help you resolve any issues.