PECULIAR SOCKS FOR OFF BEAT EQUESTRIANS

0

Your Cart is Empty

FAQs

Product Information

D&S Boot Socks are made from a combination of cotton on the toe, bottom of the foot and back of the heel (the solid black area), and a poly/nylon on the leg (the printed area).  This combo provides moisture wicking on your foot and a thin, stretchy leg.

All sublimated socks will run into this issue. All socks have fibers that are woven in an under/over pattern and only the fibers that are on the outside of the socks get printed. We pre-stretch the socks before printing to help reduce and minimize the fibers that do not get hit with our AMAZING patterns.

1. Turn the socks inside out before washing. This reduces the likelihood of the surface from getting snags or damage to the printed side. Hand wash if possible with cold/warm water.

2. Hand washing is much gentle on the socks and the fibers than machine washing. This will help with the longevity of your socks and print.

3. Air dry if possible or tumble dry low in the dryer. High heat will affect the performance fibers.

4. Don't use bleach, harsh detergent, dryer sheets or fabric softener

5. Don't dry clean

Dreamers & Schemers proudly guarantees the quality, performance, and craftsmanship of our socks with a 30-day guarantee.  Items with defects in materials or workmanship will be replaced at the discretion of Dreamers & Schemers.  This warranty does not cover products with damage from misuse, wear and tear, and improper care.

For warranty evaluation, your product must be returned directly to the Dreamers & Schemers warehouse.  Please send the product back clean.  Soiled garments will not be processed and returned.   We want to ensure the health and welfare of our Warranty Department staff. 

Our typical turnaround time is 1-2 weeks from the time we receive your product until it is returned to you.  In some cases we can get it back to you sooner.

Claim Your Refund

SHIPPING POLICY

Orders are usually processed and shipped within 2 business day (Monday – Friday, Excluding US/Canadian holidays).  During peak seasons (Thanksgiving through Christmas), processing and shipping can take up to 3 business days.   Once your order is shipped, you will be notified by e-mail along with your tracking number for US orders.  Canadian orders ship by standard letter mail (no tracking) but flat rate, tracked shipping is available.

We provide a range of shipping options for our US customers.  We also offer free standard shipping on orders over $25.

Standard First Class Shipping is FREE – Arrives 3-5 business days* USPS First Class shipping is available for all US addresses including PO Box, Rural Route, or APO/FPO/DPO address.

Priority Shipping ($7.00) - Arrives 2-3 business days* USPS Priority shipping is available for all US addresses including PO Box, Rural Route, or APO/FPO/DPO address.

If you need a faster shipping option, please email to arrange.

*Alaska, Hawaii, & Puerto Rico may take additional days.

CANADIAN SHIPPING

Standard Canada Post Letter Mail is FREE- Arrives in 5-10 Business days- NO TRACKING!

Flat Rate Shipping ($14.99) – Arrives in 2-7 Business days – TRACKING IS AVAILABLE!

If you need a faster shipping option, please email to arrange.

INTERNATIONAL SHIPPING

USPS International Mail – Flat Rate Shipping ($16.00) – Arrives 1-2 weeks

DUTIES & TAXES

Customers are responsible for paying any duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary depending on the country.  Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.

LOST OR STOLEN PACKAGES

If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. You should contact the carrier directly to resolve the issue. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the investigation.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

EXCHANGES & RETURNS (US and canadian ORDERS)

Returns happen. Don't worry, we understand!  We change our mind ALL THE TIME! That's why we have a 30 day return policy for all regular, stocked socks sold from our shop. Here are a few details if you're making a return-

All return items must be returned at the shipping cost of the buyer and in its original form including packaging and receipts.

All socks must be unworn and clean. We cannot accept any worn items for health and safety reasons.

When we receive your package, we will process an exchange or issue a refund in accordance with our policies. 

We will process your returns and refunds within 24/48 hours. If you have any questions, please email us at dreamersnschemers@gmail.com

Items purchased internationally must be returned at the shipping cost of the buyer. All other rules and restrictions apply. 

*Custom socks are not able to be returned.

Start a Return

PROMOTION CODES

After you're done shopping, go to your shopping cart and checkout. During checkout, you'll see a place to input your promo code. Input your code and click apply. You'll see your promotion applied to your order.

Please make sure you've input the correct code. Also check to see if the code isn't expired and is still valid. If you continue to have issues with your promotion code, please contact us to help you resolve any issues.

Nice try, only one at a time please!

Subscribe

Order Before December 18th