D&S Socks are small batch and hand printed using a sublimation process. Every sock is a unique and beautiful snowflake- sometimes there are small folds or inconsistencies that get printed over. We are an artisanal sock company, enjoy your one of a kind sock!
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
for example, any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you must contact us at firstname.lastname@example.org and we will start the process for you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Packages get lost!!
- If you have lost a package that was confirmed as delivered for which you purchased an insured carrier, you must report the missing package to us within two weeks (domestic) or four weeks (international) of placing your order. Once reported, we will then launch an inquiry with the carrier and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if the items are still in stock, or something else of equal or less value.
- We are NOT responsible for lost packages that are confirmed to have been delivered to the address provided on the order. If you are missing a package that has been confirmed to have been delivered, please contact your carrier directly to resolve the issue. Upon inquiry, we will provide delivery confirmation, date of delivery and tracking information for your investigation.
- We are NOT responsible for packages delivered to a wrong address due to an incorrect or incomplete shipping address as provided by the customer. If your package is returned to us due to any of these aforementioned reasons, we will reship the package upon request once any new shipping fees have been paid by the customer.
The best way to prevent total loss is to purchase shipping methods that provide insurance, especially if you are ordering from Canada. These include:
- USPS Priority Mail
- USPS Priority Mail Express
- USPS Priority Mail International (*Please note: USPS First Class Package International is NOT an insured service)
- All UPS services
Important Additional Information:
- PLEASE NOTE: WE DO NOT USE AN INSURED CARRIER FOR FREE SHIPPING!
- WE ARE NOT RESPONSIBLE FOR LOST PACKAGES THAT ARE CONFIRMED TO HAVE BEEN DELIVERED TO THE ADDRESS PROVIDED ON THE ORDER.