Refunds

D&S Socks are small batch and hand printed using a sublimation process. Every sock is a unique and beautiful snowflake- sometimes there are small folds or inconsistencies that get printed over. We are an artisanal sock company, enjoy your one of a kind sock!

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
for example, any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24-72 Hours.

Late or missing refunds


If you haven’t received a refund yet, double check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@dreamersnschemers.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 


Shipping
To return your product, you must contact us at hello@dreamersnschemers.com and we will start the process for you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost Packages

Packages get lost!! 

  •       If you have lost a package that was confirmed as delivered for which you purchased an insured carrier, you must report the missing package to us within two weeks (domestic) or four weeks (international) of placing your order. Once reported, we will then launch an inquiry with the carrier and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if the items are still in stock, or something else of equal or less value.
  •       We are NOT responsible for lost packages that are confirmed to have been delivered to the address provided on the order. If you are missing a package that has been confirmed to have been delivered, please contact your carrier directly to resolve the issue. Upon inquiry, we will provide delivery confirmation, date of delivery and tracking information for your investigation.
  •       We are NOT responsible for packages delivered to a wrong address due to an incorrect or incomplete shipping address as provided by the customer. If your package is returned to us due to any of these aforementioned reasons, we will reship the package upon request once any new shipping fees have been paid by the customer.

 

Important Additional Information: 

  •   WE ARE NOT RESPONSIBLE FOR LOST PACKAGES THAT ARE CONFIRMED TO HAVE BEEN DELIVERED TO THE ADDRESS PROVIDED ON THE ORDER.
  • We send an immediate 'order confirmation email' once you've made a purchase. If you did not receive one, please check your spam folder. Make a typo in your email address? Reach out to hello@dreamersnschemers.com to correct your account.